This blog post outlines five essential steps for individuals looking to enter the miles management market, focusing on identifying suitable clients, understanding their needs, and providing effective services to maximize their travel benefits.
Welcome to Milhas 360, your go-to channel for air miles management. Today, we will discuss how to get started in the expanding field of miles management. Many people have reached out for guidance on how this market operates, and I aim to provide clarity on the process and the necessary filters to identify suitable clients. Here are five steps to help you determine if a potential client is a good fit for miles management.
The first step in managing a client's miles is to filter potential clients based on specific criteria. At Milhas 360, we believe that a suitable client should:
This spending and travel frequency ensures that we can deliver tangible results for our clients. The goal is for clients to save more on their travel than the annual fee they pay for our services. Most of our clients are business owners, but there are various niches you can explore, such as working exclusively with doctors or personal trainers. Identify your niche and set your filtering criteria accordingly.
Understanding whether a client is knowledgeable about miles is crucial. Our role is to save clients time and money. If a client is familiar with miles, they may not value our services as much, as they might prefer to manage their own travel arrangements. However, many clients, especially busy professionals, may have previously engaged with miles but lack the time to keep up with the market. In such cases, they are more likely to delegate this responsibility to us.
Once you have determined that a client meets the spending and travel criteria and may not fully understand miles, it’s time to detail your services. Explain how your management works, including:
This initial groundwork is essential for establishing a solid foundation for managing their miles effectively.
After explaining your services, ask the client how well they believe your offerings align with their needs. Use a scale from 0 to 10 to assess their interest. If they rate your services between 8 and 10, you can proceed to the sales pitch, send them a contract, and initiate their management process. This step is crucial for ensuring that both you and the client are aligned in expectations.
Once the client is onboard, your job is to manage their miles throughout the year. This includes:
The goal is to ensure that clients not only recover their investment in your services but also save significantly on their travel expenses. For instance, one of our clients saved R$ 3,000 on a flight and R$ 15,500 on accommodation through our strategic planning.
The management of miles is a growing service in the travel industry, and it offers a unique opportunity for agencies to expand their offerings. By implementing these five steps, you can effectively identify and manage clients who will benefit from your expertise in miles management. Remember, the key is to focus on providing value and ensuring that your clients save time and money on their travels.
If you found this discussion helpful and would like more insights into miles management, please leave a comment. Your feedback will help us determine if we should continue sharing more tips and strategies in this area.
