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If your subscription renewal payment fails, your subscription becomes past due until the payment goes through.

What you’ll see

  • Your balance shows Unavailable until payment is resolved. You can’t use your credits until the renewal is paid.
  • Billing shows a payment warning, and your subscription status shows Past Due.
  • The billing dashboard shows the date the renewal payment was due.

Fix the payment

  1. Open More → Settings and select Billing, or go to Billing settings.
  2. Select Resolve Payment Issue.
  3. In the billing portal that opens, update your card or add a new payment method.
You can also open the billing dashboard and select Update Payment Method. When the payment goes through, your credits are available again. For a team plan, the organization’s owner or an admin updates the payment method from the organization’s Billing page. If your card keeps getting declined, see My payment is being declined by Stripe.

If you subscribed through the App Store or Google Play

Update your payment method in your Apple subscriptions or Google Play subscriptions.

If you’d rather cancel

While a renewal payment is past due, Billing shows Cancel immediately. This ends your subscription and plan access right away, and no refund is issued. See What happens if I cancel?. If your balance is negative, add credits before you cancel.