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This usually happens when the tool or model you’re trying to use requires more credits than your current available balance for a single generation. Some advanced generations (especially high-end video, image, or large-scale models) can require more than that amount in a single run. Other things can reduce the credits available to you:
  • Running tasks: while a task or generation is running, its estimated cost is held from your balance. Those credits are released when it finishes.
  • Team workspaces: your organization may set a monthly credit limit for each member, and the organization’s shared balance also applies. Ask an organization admin if you reach your limit.
  • Payment issues: if a renewal payment didn’t go through, the new credits can’t be used until the payment succeeds. Check Billing settings.
You can purchase additional credits or try a different model that uses fewer credits — browse all available models on the Tools page.