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Your credits are added every month on your billing date. This is the day you subscribed, or the day you last upgraded your plan. For example, if you subscribed on March 15, your credits renew on April 15, May 15, and so on.
  • Upgrading your plan resets your billing date to the day of the upgrade. Your remaining credits carry over.
  • On annual plans, credits are still added every month.
  • You can find your next credit date in Billing settings.
Troubleshooting & Tips
  • If your renewal payment didn’t go through, the new credits can’t be used until the payment succeeds. Check Billing settings for a payment issue.
  • If renewal issues persist, please raise a ticket with your subscription details.