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If a generation fails and produces no output, the credits held for that run are usually returned to your balance right away. Some refunds take longer, because the failure has to be confirmed first. To check a run, open magica.com/usage. A refunded run shows a Refunded label in the default Debited Credits view. A few cases are still charged:
  • Some models charge when a request is rejected for breaking their content rules. For example, Grok image and video models do this. The tool page warns you before you run one of these models.
  • If a Super Agent task fails partway through, the steps that already finished are charged.
If a generation completed but the output wasn’t what you expected, the credits are not refundable. If the credits still haven’t returned to your balance a while after a failed run, contact support with the time of the run.